![]() ![]() ![]() The defendants also marketed through emails, blog posts, social media, and on their website,, and used Google AdWords to drive traffic to their website, purchasing hundreds of keywords related to memory, cognition, dementia, and Alzheimer's disease, according to the complaint. Lumosity has been widely promoted through TV and radio advertisements on networks including CNN, Fox News, the History Channel, National Public Radio, Pandora, Sirius XM, and Spotify, the FTC said. The company sold both online and mobile app subscriptions, with options ranging from a monthly fee of $14.95 to a lifetime membership for $299.95. The company advertised that training on these games for 10 to 15 minutes, three or four times a week, could help users achieve their "full potential in every aspect of life," according to the FTC complaint. The Lumosity program consists of 40 games purportedly designed to target and train specific areas of the brain. "But Lumosity simply did not have the science to back up its ads." "Lumosity preyed on consumers' fears about age-related cognitive decline, suggesting their games could stave off memory loss, dementia, and even Alzheimer's disease," said Jessica Rich, director of the FTC's Bureau of Consumer Protection. The order imposes a $50 million judgment against Lumos Labs, to be suspended due to its financial condition, after the company pays $2 million to the commission. The company also must provide customers with an easy way to cancel their auto-renewal to avoid future billing, the court said. District Court Northern District of California. Lumos Labs of San Francisco, the company behind Lumosity, will pay $2 million and will notify subscribers of the FTC action, according to the Jan. Lumosity said its games could help users perform better at work and in school, and reduce or delay cognitive impairment associated with age and other serious health conditions, claims that could not be backed by scientific evidence, the FTC said. If you need a response from our Support team, then please use this form.The creators of the Lumosity "brain training" program will pay the Federal Trade Commission $2 million to settle charges they deceived consumers with unfounded claims that their product sharpened cognitive performance and could protect against decline, according to the Federal Trade Commission. We need this information to locate your Lumosity charge You will not receive a response if submitting feedback. Please choose your birthdate in the fields below. Month Day Year Birthdate Please update my birthdate. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "*Ug1r23" or "*123456789". If you canceled your subscription prior to the renewal date, then your account will not be charged. Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form.
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